No delays in claims handling without compromising on quality
We have developed a Clean Desk policy to ensure that at the end of each working day all SLAs have been met, or exceeded. This has been used in Scandinavia with excellent results and was launched into the UK claims teams in October 2017. This is what sets us apart from our competitors.
This is achieved through:
- 5 working day SLA for incoming correspondence
- UK based telephony team
- 92% of calls answered within 20 Seconds
- Work state updates
- Claims team commitment