How to make a complaint:

We're proud of the service we provide to our brokers and clients, but we know that sometimes things can go wrong. 

Our aim is to get it right, first time every time. If we make a mistake we will learn from it and try to put it right promptly. We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks.

If we cannot, we will let you know when an answer may be expected.

If we have not resolved the situation within eight weeks and you are an 'eligible' complainant you may be entitled to refer it to the Financial Ombudsman Service. 

For more information on eligibility please refer to the Financial Ombudsman Service at:

Should you wish to make a complaint then it should be directed to:

Customer Relations Manager

7 th Floor
3 Hardman Street
M3 3HF


Telephone: 0161 274 9077

Making a complaint or referral to the Financial Ombudsman Service does not affect your legal rights.