Protector has attained Membership status with both the Insurance Fraud Bureau (IFB) and the Insurance Fraud Investigators Group (IFIG) who have developed close associations with the Association of British Insurers (ABI), law enforcement agencies and regulatory bodies including the Financial Services Authority (FSA), Solicitors Regulation Authority (SRA)and Ministry of Justice Claims Management Regulator.

Strategy

At Protector we have a zero-tolerance attitude towards fraud and are different because we listen to our clients’ concerns and will work together with them to achieve the best possible outcome.

We are partnered with leading counter fraud experts to ensure the thorough investigation and robust defence of claims where fraud is identified.

Using an intelligence led approach to obtain the optimum level of evidence, we continuously work on innovative ways to capture fundamental dishonesty in its infancy and to ensure fraudulent claims are repudiated.

Protector not only deals with claims suspected of being fraudulent, but also takes a proactive approach in monitoring and analysing claims data and trends, identifying the professional enablers driving the industry.

Our attitude to fraud keeps Protector ahead of those systematically attempting to defraud insurers and our aim is to raise the profile of insurance fraud as a crime.

 


Process

From the outset, at the point of underwriting, our team considers a risk, and checks are commenced to make sure that the risk presented is accurate and appropriate for the cover we may offer.

  • Initial screening process – completion of the Key Fraud Indicators (KFIs) during first notification and throughout the claim.
  • Red flags identified – handlers will immediately refer claim to our dedicated Counter Fraud Team

We continue to work with our counter fraud panel on disruption strategies for known professional enablers to reduce our clients’ exposure to fraud.

For claims which litigate, we engage with our preferred legal panel of fraud lawyers who Protector work closely with.

In addition, we will also work with our specialist fraud investigators to provide training to our clients on how to identify key fraud indicators, strategies adopted in suspected fraud cases, fraud surgeries, online training and collaborative approach with our risk engineers.